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Blue Mountains Visitor Information

Smoke Free Policy

All our hospitals and health campuses are smoke free. Smoking anywhere on the grounds may result in a $300 fine.


Patient Election and Private Patient Information

If you or a family member are admitted to any public hospital you can generally choose to be treated as a public or a private patient. This is called an inpatient election.

Click this link to find out more about making an election Click this link to find out more about making an election [PDF].

If you’d like to know more about the benefits for private patients click here [PDF].

For Patients

Patients booked for elective surgery

  • Once the booking office has received your paperwork, bookings staff will phone or contact you by letter to offer you a date for our surgery. Please contact the Bookings office on 4784 6579 immediately if any of your personal details change.Things to know before you come for a procedure

Things to know before you come for a procedure

  • Fasting instructions: You will be given a fasting brochure at the time of your booking. If you are not sure about this please contact Bookings.
  • Pre-admission clinic-If you have been scheduled for Pre-Admission clinic please ensure you keep these appointments.
  • If you are feeling unwell within the week prior to your surgery or something unexpected comes up please call Booking Office as early as possible to let us know. You may also need to visit your general practitioner to assess whether you are well enough for surgery.
  • Please let us know if you can’t make it, even on the day. The earlier you let us know the better and we can do our best to rebook your procedure as well as using the theatre time for someone else if possible.
  • Medications: please bring all your medications you regularly take when you come in for the procedure.
  • Do not wear make-up, nail polish or jewelry.
  • Do not drink alcohol or smoke for twelve (12) hours before your procedure.
  • Wear loose, comfortable clothing that can easily be changed.  

On arrival at Hospital

  • Enter through the emergency entrance on Woodlands road and report to the Cashier to sign admission forms.  You will be directed to the waiting room and asked to take a seat. Please note: this is arrival time only; there will be some waiting involved before your procedure. We advise you to make no other plans for this day.
  • We also advise that emergencies/unforeseen events occasionally occur in the theatre or surgery. If this occurs, you will be rescheduled for another date (as advised by your surgeon).
  • If you are accompanied by a support person he/she may be permitted into the ward depending on your condition and course of recovery.

What You Will Need in Hospital

  • Please ensure you have a responsible person to collect you and take you home from hospital.  When you go home, you should have another person staying with you.
  • Bring your current medication with you.
  • Please bring toiletries, pyjamas, dressing gown and slippers.
  • Do not bring valuable items or money to hospital. If you do bring them we cannot be responsible for these items. If you do need to secure any items please discuss with your nurse on the ward.

Unwell patients admitted through the Emergency Department

We have a number of inpatient wards with highly qualified nursing medical and allied health staff.  You will be advised of your proposed discharge date early in your stay.  Patients are all discharged prior to 10am.  We encourage patients to use their private health insurance where possible.

Your responsibilities as a consumer, carer or community member

  • Treat all staff, volunteers, patients and visitors with respect, courtesy and without discrimination on the basis of age, gender, race, religion, culture, disability or sexual preference.
  • Tell staff your own medical history, including medications taken, family history or any allergies you may have.
  • Tell the staff if you do not understand any tests or treatments.
  • Cooperate with any treatment provided.
  • Tell the staff if your religious or cultural beliefs make it difficult for you to agree with the recommended treatment.
  • Keep appointments, or let staff know if you need to cancel or change and appointment.
  • Ensure that when you receive treatment at home, your home is free from tobacco smoke, violence, harassment and that all animals are restrained.
  • Be involved, along with your carers, in decisions making about your care.
  • Give feedback about your experience in using health services. If you have an experience you would like to discuss please contact the Quality Systems Manager on 4784 6590.

For Visitors

New visiting hours & arrangements

We are taking additional precautions to help protect our patients and visitors by changing the arrangements for visiting patients.

  • 10am to 1pm and 4pm to 8pm
  • Maximum of 2 visitors
  • No children under the age of 12
  • Visit for up to 1 hour only
  • All visitors to check in at Nurses Station

Please remember, at all times, visitors who are unwell or who have recently returned from overseas travel will not be allowed to visit patients or accompany them to outpatient appointments.

We also remind our visitors to:

  • wash their hands with soap and water often, or use hand sanitiser
  • cough/sneeze into their elbow or a disposable tissue
  • whenever possible maintain a distance of 1.5 metres from others

We thank our visitors and patients for understanding the importance of following these new measures.



Amenities and Services
Radio / TV / Music in Wards
Hospital TV Rentals
Public Telephones
Food Outlet/kiosk
Voluntary Services
Parents Room / Baby Change Room
Gift Shop
Hospital Chapel
Book Trolley





Tuesday, 20 October 2020 3:22:49 PM