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Information for patients and visitors

As part of our response to COVID-19 we have taken additional precautions to help keep our patients, visitors and staff safe.

Thank you for your cooperation and doing your part to help keep your loved ones in hospital, our staff and your community safe.

It’s important to remember our Emergency Departments remain open 24 hours a day 7 days a week.


 Please note: For the duration of the stay-at-home orders, we are limiting hospital visitors to help keep our patients safe - see below for details.
We understand the new limits may be upsetting and encourage you to please stay connected to loved ones via phone calls and other virtual methods. 

Hospital Visiting Hours and Guidelines

  • To help protect our patients, visitors are now only allowed by exception, for example:
    + for patients who are in a critical condition
    + for patients receiving palliative care
    + a parent visiting their child
    + partner supporting a woman giving birth
  • No visitors under 12 years old
  • Before entry scan and register with the Service NSW QR code on display
  • Before entry all visitors must be screened and have their temperature checked
  • Face masks must be worn at all times
  • Visiting hours: 10am to 1pm and 4pm to 8pm
  • Intensive Care Unit (ICU) visiting is by exception only. Our staff talk directly to families and loved ones about arrangements, including virtual visits.
  • All visitors must check in at the Nurses Station
  • In areas with patients at higher risk or receiving higher levels of care, there may be additional restrictions and precautions.

Birth Unit, Postnatal and Antenatal wards

Women can have their partner or support person. This must be the same person throughout their admission.

NICU and Special Care Nursery wards

Patients are limited to one visitor. This must be the same person throughout their admission.

Children’s Ward

Parents can visit but only one parent at a time during a visit. 

Emergency Department

One visitor or support person permitted for critically unwell patients, vulnerable patients and patients receiving palliative care. 

We encourage all patients and their families to speak directly with their treating clinical teams for further information and advice.

Elective Surgery (updated advice 30 July 2021)

Non-urgent elective surgery will be temporarily postponed at public hospitals in Greater Sydney, excluding the Illawarra Shoalhaven and Central Coast Local Health Districts, from Monday, 2 August.

All emergency surgery and urgent elective surgery will continue unaffected.

Those waiting for non-urgent elective surgery impacted by the changes will be contacted and encouraged to reach out to their referring doctor should their condition in any way deteriorate, so they can be reviewed and re-prioritised to a more urgent category if required.

This measure was previously implemented in March 2020 following a decision by National Cabinet, and will ensure the resources and capacity required for the COVID-19 response are maintained during the current outbreak. More information

Outpatient Appointments (updated advice 27 June 2021)

If you have an outpatient appointment booked for this week or next week at a NBMLHD hospital, community health centre or one of our other health services please plan to attend your appointment.

As NSW continues to respond to the COVID-19 pandemic, we are reviewing our outpatient services. If we make any changes at all to your appointment staff will call you.

Under the stay at home orders attending medical appointments is permitted.

Visitor screening

Everyone entering our buildings will be asked if they have symptoms similar to a cold or flu and have their temperature taken before they enter.

People who are unwell, or have a high temperature, will not be allowed to enter and will be encouraged to call their GP or attend a COVID-clinic for testing.

If you are feeling unwell, have been to any COVID-19 case locations in the past 14 days, or been in close contact with a confirmed COVID-19 case, you should be self-isolating at home.

Access Changes

On your next visit to our Hospitals, community health centres or other services you will notice some entries have been temporarily closed. We have reduced the number of entry points to help our staff screen all visitors, patients and staff before they enter.

All emergency department entrances are open as usual

Nepean Hospital entrances

(click to download map)

  • Every day 5:30am to 10pm

East Block entrance
North Block entrance via pedestrian link way (on Level 2) from the Parker Street multi-storey car park

  • Every day 8:15am to 4:15pm

West Block entrance

  • Every day after hours access

Via the security entrance near the Emergency Department

The South Block entrance is temporarily closed until further notice.

Blue Mountains Hospital entrances

(click to download map)

  • Every day 24 hours/7 days a week

Main entrance (near emergency)

  • Monday to Friday (excluding public holidays) 8am to 430pm

Administration entrance
Outpatient Department entrance

Lithgow Hospital entrances

(click to download map)

  • Every day 24 hours/7 days a week

Main entrance

Updated 30 July 2021