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Information for patients and visitors

As part of our response to COVID-19 we have taken additional precautions to help keep our patients, visitors and staff safe.

Thank you for your cooperation and doing your part to help keep your loved ones in hospital, our staff and your community safe.

It’s important to remember our Emergency Departments remain open 24 hours a day 7 days a week.

 Please note: We are limiting hospital visitors to help keep our patients safe. Some of our services also continue to be reduced so that we can respond to the COVID-19 pandemic. We understand the new limits may be upsetting and encourage you to please stay connected to loved ones via phone calls and other virtual methods. Please talk to your treating clinical team for further advice or if your loved one in hospital needs assistance. 


Hospital Visiting Hours and Guidelines

  • To help protect our patients, visitors are now only allowed by exception, for example:
    + for patients who are in a critical condition
    + for patients receiving palliative care
    + a parent visiting their child
    + partner supporting a woman giving birth
  • All permitted visitors must:
    + be fully vaccinated for COVID-19
    + show evidence of their vaccination status to staff before entry
    + wear a surgical mask upon entry and for the entire time of their visit
    + scan and register with the Service NSW QR code on display before entry
    answer COVID-19 screening questions
    + check in at the Nurses Station at the ward you are visiting.
  • Visiting hours:
    + Nepean Hospital: 10am to 1pm and 4pm to 8pm
    Blue Mountains Hospital: 11am to 1pm and 4pm to 7pm
    Springwood Hospital: 10am to 1pm and 4pm to 7pm
    Lithgow Hospital: 11am to 1pm and 5pm to 7pm
  • Emergency Department open 24/7: patients are limited to one visitor or support person permitted for critically unwell patients, vulnerable patients and patients receiving palliative care
  • Intensive Care Unit (ICU) visits are by exception only. Our staff talk directly to families and loved ones about arrangements, including virtual visits.
  • Nepean Cancer Care Centre permits essential carers only who must be 16 years or older.
  • In areas with patients at higher risk or receiving higher levels of care, there may be additional restrictions and precautions.

We encourage all patients and their families to speak directly with their treating clinical teams for further information and advice.

For information about how to get your proof of vaccination, please read NSW Health Factsheet (English) or NSW Health Factsheet (Translated).

Birth Unit, Postnatal and Antenatal wards

Women can have their partner or support person. This must be the same person throughout their admission.

NICU and Special Care Nursery wards

Patients are limited to one visitor. This must be the same person throughout their admission.

Children’s Ward

Parents can visit but only one parent at a time during a visit. 

Emergency Department

One visitor or support person permitted for critically unwell patients, vulnerable patients and patients receiving palliative care. 

We encourage all patients and their families to speak directly with their treating clinical teams for further information and advice.

Elective Surgery 

All emergency surgery and urgent elective surgery continues unaffected.

Those waiting for non-urgent elective surgery impacted by changes due to COVID-19 response plans will be contacted and encouraged to reach out to their referring doctor should their condition in any way deteriorate, so they can be reviewed and re-prioritised to a more urgent category if required.

This measure ensures the resources and capacity required for the COVID-19 response are maintained during the current outbreak. More information

Patients are strongly encouraged to have a COVID-19 swab three days before coming in for their procedure or appointment.

Outpatient Appointments 

If you have an outpatient appointment booked at a NBMLHD hospital, community health centre or one of our other health services please plan to attend your appointment.

As NSW continues to respond to the COVID-19 pandemic, we are reviewing our outpatient services. If we make any changes at all to your appointment staff will call you.

Patients are strongly encouraged to have a COVID-19 swab three days before coming in for their procedure or appointment. 

One support person can attend your appointment with you.

Visitor screening

Visitors who are permitted to enter our buildings will be asked if they have symptoms similar to a cold or flu and asked if they have been exposed to COVID-19.

People who are unwell or have been exposed to COVID-19 will not be allowed to enter and will be encouraged to call their GP or attend a COVID-clinic for testing.

If you are feeling unwell, have been to any COVID-19 case locations in the past 14 days, or been in close contact with a confirmed COVID-19 case, you should be self-isolating at home.

All visitors will be required to show proof they are fully vaccinated. Visitors must also scan the Service NSW QR Code at the entrance to our facilities.

Mask use is required at all times.

Access Changes

On your next visit to our Hospitals, community health centres or other services you will notice some entries have been temporarily closed. We have reduced the number of entry points to help our staff screen all visitors, patients and staff before they enter.

All emergency department entrances are open as usual.

Nepean Hospital

(click to download map)

  • East Block entrance (every day 5:30am to 10pm)
  • North Block entrance via pedestrian link way (on Level 2) from the Parker Street multi-storey car park (every day 5:30am to 10pm)
  • South Block entrance (every day 6am to 4:15pm)
  • West Block entrance (every day 8:15am to 4:15pm)
  • Every day after hours access via the security entrance near the Emergency Department

Blue Mountains Hospital

(click to download map)

  • Main entrance, near emergency (every day 24 hours/7 days a week)
  • Administration entrance and Outpatient Department entrance (Monday to Friday, excl. public holidays, 7:30am to 4pm)

Lithgow Hospital

(click to download map)

  • Main entrance (every day 24 hours/7 days a week)

Updated 30 July 2021