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Information for patients and visitors

As part of our response to COVID-19 we have taken additional precautions to help keep our patients, visitors and staff safe.

We understand these measures will cause inconvenience. Thank you for your cooperation and doing your part to help keep your loved ones in hospital, our staff and your community safe.

It’s important to remember there are no changes to our Emergency Departments which remain open 24 hours a day 7 days a week.


Visiting Hours and Guidelines 

  • Visiting hours: 10am to 1pm and 4pm to 8pm
  • Maximum 2 visitors per patient
  • Maximum visit time - 1 hour
  • No children under the age of 12
  • All visitors must check in at the Nurses Station
  • In areas with patients at higher risk or receiving higher levels of care, there may be additional restrictions and precautions.

Patients and visitors may be required to wear a mask before entering any of our hospitals or facilities. Bring your own mask or one can be provided to you should you need it.


Nepean Hospital Women and Children's Department

Outpatient Clinics and Perinatal Ultrasound One support person may attend appointments. No children allowed.
Feto-Maternal Assessment Unit One support person may attend appointments. No children allowed.
Birth Unit
Two nominated support people. Support people must stay within the unit. No children allowed.
Antenatal Ward One support person/partner allowed between 8am to 8pm with no time limit and one additional visitor per patient with a maximum one hour visit per day. No children allowed.
Postnatal Ward  One support person/partner allowed and one other visitor per patient between 8am and 8pm. No time limits apply. No children allowed. Exemptions must be approved from the clinical team.
Children's Ward
One parent/carer can be with the child for an unlimited time. No other visitor/siblings will be permitted.
Neonatal Intensive Care Unit and Special Care Nursery Mother and Partner/Support person only allowed for the duration of the admission.

**We encourage all patients and their families to speak directly with their treating clinical teams for further information and advice.


Visitor screening

New screening measures are in place at all of our facilities and services.

Everyone entering our buildings will be asked if they have symptoms similar to a cold or flu and have their temperature taken before they enter.

People who are unwell, or have a high temperature, will not be allowed to enter and will be encouraged to call their GP or attend a COVID-clinic for testing.

If you are feeling unwell, have been overseas in the past 14 days, or been in close contact with a confirmed COVID-19 case, you should be self-isolating at home.

Advice for patients and visitors who have been to Victoria or Melbourne

People who have travelled from Melbourne in the last 14 days, and have been to an identified COVID-19 hotspot, are required to self-isolate for a period of 14 days.

Any person with symptoms is recommended to have a test for COVID-19 and must self-isolate.

Click here for more information.


Access Changes

On your next visit to our Hospitals, community health centres or other services you will notice some entries have been temporarily closed. We have reduced the number of entry points to help our staff screen all visitors, patients and staff before they enter.

All emergency department entrances are open as usual

Nepean Hospital entrances

(click to download map)

  • Every day 5:30am to 10pm

East Block entrance
North Block entrance via pedestrian link way (on Level 2) from the Parker Street multi-storey car park

  • Monday - Friday 8:15am - 4:15pm

South Block entrance
West Block entrance

  • Every day after hours access

Via the security entrance near the Emergency Department

Blue Mountains Hospital entrances

(click to download map)

  • Every day 24 hours/7 days a week

Main entrance (near emergency)

  • Monday to Friday (excluding public holidays) 8am to 430pm

Administration entrance
Outpatient Department entrance

Lithgow Hospital entrances

(click to download map)

  • Every day 24 hours/7 days a week

Main entrance

Updated 20 October 2020