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Information for patients and visitors

As part of our response to COVID-19 we have taken additional precautions to help keep our patients, visitors and staff safe.

We understand these measures will cause inconvenience. Thank you for your cooperation and doing your part to help keep your loved ones in hospital, our staff and your community safe.

It’s important to remember there are no changes to our Emergency Departments which remain open 24 hours a day 7 days a week.


Visiting Hours and Guidelines

To help us protect our patients and visitors:

  • Before entry scan and register with the Service NSW QR code on display
  • Before entry all visitors must be screened and have their temperature checked
  • Mask usage is optional
  • Visiting hours: 10am to 1pm and 4pm to 8pm
  • Maximum 2 visitors per patient at a time
  • 1 person per 4sqm rule applies
  • Children under the age of 12 allowed to visit
  • All visitors must check in at the Nurses Station
  • Antenatal and postnatal wards: All day visiting for partner plus 1 other visitor (2 visitors if partner not visiting)
  • Emergency Departments: Limited to 1 visitor per patient
  • In areas with patients at higher risk or receiving higher levels of care, there may be additional restrictions and precautions.

**We encourage all patients and their families to speak directly with their treating clinical teams for further information and advice.

Visitor screening

Everyone entering our buildings will be asked if they have symptoms similar to a cold or flu and have their temperature taken before they enter.

People who are unwell, or have a high temperature, will not be allowed to enter and will be encouraged to call their GP or attend a COVID-clinic for testing.

If you are feeling unwell, have been to any COVID-19 case locations in the past 14 days, or been in close contact with a confirmed COVID-19 case, you should be self-isolating at home.


Access Changes

On your next visit to our Hospitals, community health centres or other services you will notice some entries have been temporarily closed. We have reduced the number of entry points to help our staff screen all visitors, patients and staff before they enter.

All emergency department entrances are open as usual

Nepean Hospital entrances

(click to download map)

  • Every day 5:30am to 10pm

East Block entrance
North Block entrance via pedestrian link way (on Level 2) from the Parker Street multi-storey car park

  • Every day 8:15am to 4:15pm

South Block entrance
West Block entrance

  • Every day after hours access

Via the security entrance near the Emergency Department

Blue Mountains Hospital entrances

(click to download map)

  • Every day 24 hours/7 days a week

Main entrance (near emergency)

  • Monday to Friday (excluding public holidays) 8am to 430pm

Administration entrance
Outpatient Department entrance

Lithgow Hospital entrances

(click to download map)

  • Every day 24 hours/7 days a week

Main entrance

Updated 22 February 2021