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Patients across Nepean Blue Mountains rate hospital care highly

10 Nov 2021

 

Nine out of 10 adult patients admitted to hospitals across Nepean Blue Mountains Local Health District (NBMLHD) have given positive ratings of their care, according to new data published today by the Bureau of Health Information (BHI).

BHI’s 2020 Adult Admitted Patient Survey, released today, asked patients admitted to hospital about their views of care across a broad range of areas.

Patients surveyed from across NBMLHD provided positive feedback on the safe, high-quality care they received - 90 per cent rated their overall experience of care as either ‘very good’ or ‘good’.

The dedicated health professionals within NBMLHD received high ratings from their patients. Nearly all patients surveyed (92 per cent) rated the doctors who treated them as ‘very good’ or ‘good’. An even higher proportion of patients (93 per cent) rated the nurses who treated them as ‘very good’ or ‘good’.

NBMLHD Chief Executive, Kay Hyman says the results reinforce the hard work our staff have done to make quality improvements to the care they deliver.

“I’m incredibly proud of our talented workforce. Our staff pride themselves on delivering world class health care which goes above and beyond for those in the local communities that we serve. While these are fantastic results, we strive to continue to improve and will use the feedback provided to do just that.”

Between mid-2012 and mid-2021, NBMLHD increased its workforce by an additional 1,324 full-time equivalent staff - an increase of 37.1 per cent including 183 more doctors, 501 more nurses and midwives and 199 more allied health staff.

The 2021-22 budget for NBMLHD was over $946 million, an increase of more than $47 million on the 2020-21 budget.

 

INDIVIDUAL HOSPITAL RESULTS

Blue Mountains Hospital

Patients surveyed rated the hospital better in a number of areas compared with the state average:

  • A health professional ‘completely’ explained what would be done before an operation, or surgical procedure began, in a way they could understand (90 per cent compared with 82 per cent).
  • The hospital wards and rooms were ‘very clean’ (80 per cent compared with 75 per cent).
  • The nurses who treated them were ‘very good’ (80 per cent compared with 78 per cent). 

Hawkesbury District Health Service

Patients surveyed rated the hospital better in a number of areas compared with the state average:

  • The nurse treating them was ‘very good’ (82 per cent compared with 78 per cent)
  • During their stay they were provided with the ‘right amount’ of information about their condition or treatment (89 per cent compared with 86 per cent)
  • They felt they were ‘always’ treated with respect and dignity while in the hospital (89 per cent compared with 87 per cent).

Lithgow Hospital

Patients surveyed rated the hospital better in a number of areas compared with the state average:

  • Hospital wards and rooms some of the cleanest in NSW (‘very clean’ 85 per cent compared with 75 per cent)
  • Doctors who treated them ‘always’ knew enough about their medical history (81 per cent compared with 73 per cent)
  • Hospital discharge wasn’t delayed (88 per cent compared with 81 per cent)

Nepean Hospital

Patients surveyed rated the hospital better in a number of areas compared with the state average:

  • a health professional explained the test, X-ray or scan results in a way they could understand completely (88 per cent compared with 78 per cent)
  • the hospital provided them/or their doctor with a document summarising the care they received at the hospital (89 per cent compared with 80 per cent).