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Visitor Information

Smoke Free Policy

All our hospitals and health campuses are smoke free. Smoking anywhere on the grounds may result in a $300 fine.

For Patients

Patient Election and Private Patient Information

If you or a family member are admitted to any public hospital you can generally choose to be treated as a public or a private patient. This is called an inpatient election.

Click this link to find out more about making an election Click this link to find out more about making an election [PDF].

If you’d like to know more about the benefits for private patients click here [PDF].

Bookings and Admission

  • Admission staff will make every effort to contact you by telephone to process your admission details, If they have not made contact with you and you have not yet given your personal details to admission staff, your are required to contact the Admissions Office on 1800 253 511, prior to the date of your procedure.

Things to know before you come for a procedure

  • Fasting instructions: if you are not sure about this please contact Bookings and Admissions.
  • If you are having general or local anaesthetic do not have anything to eat or drink for six (6) hours before your procedure, not even water. You may eat a light meal/snack before fasting time begins.
  • Pre-admission clinic-If you have been scheduled for Pre-Admission clinic please ensure you keep these appointments.
  • If you are feeling unwell within the week prior to your surgery or something unexpected comes up please call Booking and Admissions as early as possible to let us know. You may also need to visit your general practitioner to assess wether you are well enough for surgery.
  • Please let us know if you can’t make it, even on the day. The earlier you let us know the better and we can do our best to rebook your procedure as well as using the theatre time for someone else if possible.
  • Please confirm your availability for procedures as early as you can once receiving the admission time by calling Booking and Admissions. 
  • Medications: please bring all your medications you regularly take when you come in for the procedure.
  • Do not wear make-up, nail polish or jewellery.
  • Do not drink alcohol or smoke for twelve (12) hours before your procedure.
  • Wear loose, comfortable clothing that can easily be changed.  

On arrival at the day only/APC Ward, East Block

  • Inform reception staff of your arrival. You will be asked to take a seat in the waiting room. Please note: this is arrival time only; there will be some waiting involved before your procedure. We advise you to make no other plans for this day.
  • We also advise that emergencies/unforseen events occasionally occur in the theatre or surgery. If this occurs, you will be rescheduled for another date (as advised by your surgeon).
  • If you are accompanied by a support person he/she may be permitted into the ward depending on your condition and course of recovery.
  • You will be required to complete a patient assessment and consent form with a nurse prior to admission. 

What You Will Need in Hospital

  • You will need to make your own arrangements for transport with relatives/friends to and from the hospital.
  • Bring your current medication with you.
  • Please bring toilet articles, night clothes, dressing gown and slippers.
  • Do not bring valuable items or money to hospital. If you do bring them we can not be responsible for these items. If you do need to secure any items please discuss with your nurse on the ward.

Planning for your discharge

Planning for your discharge will have started on admission. However once you recover from the acute part of your illness you may be transferred to another hospital within the Local Hospital District.

Your cooperation is much appreciated as it enables the hospital to have beds available for acutely ill patients waiting for admission. if you have any concerns or questions about this process please speak to either the Social Worker or Nurse Manager on your ward or the Patient Flow Unit.

Your responsibilities as a consumer, carer or community member

  • Treat all staff, volunteers, patients and visitors with respect, courtesy and without discrimination on the basis of age, gender, race, religion, culture, disability or sexual preference.
  • Tell staff your own medical history, including medications taken, family history or any allergies you may have.
  • Tell the staff if you do not understand any tests or treatments.
  • Cooperate with any treatment provided.
  • Tell the staff if your religious or cultural beliefs make it difficult for you to agree with the recommended treatment.
  • Keep appointments, or let staff know if you need to cancel or change and appointment.
  • Ensure that when you receive treatment at home, your home is free from tobacco smoke, violence, harassment and that all animals are restrained.
  • Be involved, along with your carers, in decisions making about your  care.
  • Give feedback about your experience in using health services. If you have an experience you would like to discuss please contact the Patient Representative on (02) 4734 3174. 

New visiting hours & arrangements

Nepean Hospital recognises that family and friends play an integral part of helping patients feel better and recover faster.  


We are taking additional precautions to help protect our patients and visitors by changing the arrangements for visiting patients:

  • 10am to 1pm and 4pm to 8pm
  • Maximum of 2 visitors
  • No children under the age of 12
  • Visit for up to 1 hour only
  • All visitors to check in at Nurses Station

Please remember, at all times, visitors who are unwell or who have recently returned from overseas travel will not be allowed to visit patients or accompany them to outpatient appointments.

We also remind our visitors to:

  • wash their hands with soap and water often, or use hand sanitiser
  • cough/sneeze into their elbow or a disposable tissue
  • whenever possible maintain a distance of 1.5 metres from others

In special circumstances visiting hours may be flexible, should the need arise to visit outside these visiting hours please discuss this with the Nurse Unit Manager/ Nurse –in-charge on the ward.

Should you be required to attend the hospital after 9.00pm entry is via the “After Hours” access door located near the Emergency Department on Derby Street.

We thank our visitors and patients for understanding the importance of following these new measures.  

Amenities and Services
Radio / TV / Music in Wards
Hospital TV Rentals
Public Telephones
Coffee Shops/Food Outlets
Voluntary Services
Parents Room / Baby Change Room
Gift Shop
Hospital Chapel
Book Trolley





Tuesday, 20 October 2020 3:21:07 PM