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Visitor Information

Please note

For the duration of the stay-at-home orders we are limiting hospital visitors to help keep our patients safe.
Nepean Hospital recognises that family and friends play an integral part of helping patients feel better and recover faster.
We also understand the new limits may be upsetting and encourage you to please stay connected to loved ones via phone calls and other virtual methods.

Visiting hours

  • To help protect our patients, visitors are now only allowed by exception, for example:
    + for patients who are in a critical condition
    + for patients receiving palliative care
    + a parent visiting their child
    + partner supporting a woman giving birth
  • No visitors under 12 years old
  • Before entry scan and register with the Service NSW QR code on display
  • Before entry all visitors must be screened and have their temperature checked
  • Face masks must be worn at all times
  • Visiting hours: 10am to 1pm and 4pm to 8pm
  • Intensive Care Unit (ICU) visiting is by exception only. Our staff talk directly to families and loved ones about arrangements, including virtual visits.
  • All visitors must check in at the Nurses Station
  • In areas with patients at higher risk or receiving higher levels of care, there may be additional restrictions and precautions.

Birth Unit, Postnatal and Antenatal wards

Women can have their partner or support person. This must be the same person throughout their admission.

NICU and Special Care Nursery wards

Patients are limited to one visitor. This must be the same person throughout their admission.

Children’s Ward

Parents can visit but only one parent at a time during a visit. 

Emergency Department

Patients are limited to one visitor or support person

We encourage all patients and their families to speak directly with their treating clinical teams for further information and advice.

Please remember, at all times, visitors who are unwell or who have attended a COVID-19 case location will not be allowed to visit patients or accompany them to outpatient appointments.

We also remind our visitors to:

  • wash their hands with soap and water often, or use hand sanitiser
  • cough/sneeze into their elbow or a disposable tissue
  • whenever possible maintain a distance of 1.5 metres from others

In special circumstances visiting hours may be flexible, should the need arise to visit outside these visiting hours please discuss this with the Nurse Unit Manager/ Nurse –in-charge on the ward.

Should you be required to attend the hospital after 9.00pm entry is via the “After Hours” access door located near the Emergency Department on Derby Street.

We thank our visitors and patients for understanding the importance of following these new measures.  

Access Changes

On your next visit to our Hospital you will notice some entries may have been temporarily closed. We have reduced the number of entry points to help our staff screen all visitors, patients and staff before they enter.

Emergency department entrances are open as usual

(click to download map)

  • Every day 5:30am to 10pm

East Block entrance
North Block entrance via pedestrian link way (on Level 2) from the Parker Street multi-storey car park

  • Every day 8:15am to 4:15pm

South Block entrance
West Block entrance

  • Every day after hours access

Via the security entrance near the Emergency Department

Bookings and Admission

  • Admission staff will make every effort to contact you by telephone to process your admission details, If they have not made contact with you and you have not yet given your personal details to admission staff, your are required to contact the Admissions Office on 1800 253 511, prior to the date of your procedure.

Things to know before you come for a procedure

  • Fasting instructions: if you are not sure about this please contact Bookings and Admissions.
  • If you are having general or local anaesthetic do not have anything to eat or drink for six (6) hours before your procedure, not even water. You may eat a light meal/snack before fasting time begins.
  • Pre-admission clinic-If you have been scheduled for Pre-Admission clinic please ensure you keep these appointments.
  • If you are feeling unwell within the week prior to your surgery or something unexpected comes up please call Booking and Admissions as early as possible to let us know. You may also need to visit your general practitioner to assess wether you are well enough for surgery.
  • Please let us know if you can’t make it, even on the day. The earlier you let us know the better and we can do our best to rebook your procedure as well as using the theatre time for someone else if possible.
  • Please confirm your availability for procedures as early as you can once receiving the admission time by calling Booking and Admissions. 
  • Medications: please bring all your medications you regularly take when you come in for the procedure.
  • Do not wear make-up, nail polish or jewellery.
  • Do not drink alcohol or smoke for twelve (12) hours before your procedure.
  • Wear loose, comfortable clothing that can easily be changed.  

On arrival at the day only/APC Ward, East Block

  • Inform reception staff of your arrival. You will be asked to take a seat in the waiting room. Please note: this is arrival time only; there will be some waiting involved before your procedure. We advise you to make no other plans for this day.
  • We also advise that emergencies/unforseen events occasionally occur in the theatre or surgery. If this occurs, you will be rescheduled for another date (as advised by your surgeon).
  • If you are accompanied by a support person he/she may be permitted into the ward depending on your condition and course of recovery.
  • You will be required to complete a patient assessment and consent form with a nurse prior to admission. 

What You Will Need in Hospital

  • You will need to make your own arrangements for transport with relatives/friends to and from the hospital.
  • Bring your current medication with you.
  • Please bring toilet articles, night clothes, dressing gown and slippers.
  • Do not bring valuable items or money to hospital. If you do bring them we can not be responsible for these items. If you do need to secure any items please discuss with your nurse on the ward.

Planning for your discharge

Planning for your discharge will have started on admission. However once you recover from the acute part of your illness you may be transferred to another hospital within the Local Hospital District.

Your cooperation is much appreciated as it enables the hospital to have beds available for acutely ill patients waiting for admission. if you have any concerns or questions about this process please speak to either the Social Worker or Nurse Manager on your ward or the Patient Flow Unit.

Your responsibilities as a consumer, carer or community member

  • Treat all staff, volunteers, patients and visitors with respect, courtesy and without discrimination on the basis of age, gender, race, religion, culture, disability or sexual preference.
  • Tell staff your own medical history, including medications taken, family history or any allergies you may have.
  • Tell the staff if you do not understand any tests or treatments.
  • Cooperate with any treatment provided.
  • Tell the staff if your religious or cultural beliefs make it difficult for you to agree with the recommended treatment.
  • Keep appointments, or let staff know if you need to cancel or change and appointment.
  • Ensure that when you receive treatment at home, your home is free from tobacco smoke, violence, harassment and that all animals are restrained.
  • Be involved, along with your carers, in decisions making about your  care.
  • Give feedback about your experience in using health services. If you have an experience you would like to discuss please contact the Patient Representative on (02) 4734 3174. 

Amenities and Services
Radio / TV / Music in Wards
Hospital TV Rentals
Public Telephones
Coffee Shops/Food Outlets
Voluntary Services
Parents Room / Baby Change Room
Gift Shop
Hospital Chapel
Book Trolley


Smoke Free Policy

All our hospitals and health campuses are smoke free. Smoking anywhere on the grounds may result in a $300 fine.




Tuesday, 13 July 2021 4:40:26 PM